DONALD BOWMAN HARRIS
MBA, PMP, ITIL, REG. ARCHITECT, LEED AP
ENTERPRISE CUSTOMER SUCCESS | STRATEGIC PROGRAM LEADERSHIP | PROFESSIONAL SERVICES
Enterprise Customer Success and Program Management leader with more than 25 years of experience helping Fortune 500 manufacturing, architecture, engineering, utilities, infrastructure, and governmental organizations successfully implement enterprise software and achieve measurable business outcomes.
Known for building trusted executive relationships, leading global cross-functional teams, and translating complex business challenges into scalable customer success programs. Combines an uncommon blend of architecture, software development, consulting, marketing communications, and enterprise delivery experience to bridge business strategy with technical execution.
Recognized for transforming customer engagement processes, leading multimillion-dollar implementation programs, improving operational performance, and creating customer success frameworks that increase adoption, satisfaction, and long-term customer value.