DONALD BOWMAN HARRIS

MBA, PMP, ITIL, REG. ARCHITECT, LEED AP

ENTERPRISE CUSTOMER SUCCESS | STRATEGIC PROGRAM LEADERSHIP | PROFESSIONAL SERVICES

Enterprise Customer Success and Program Management leader with more than 25 years of experience helping Fortune 500 manufacturing, architecture, engineering, utilities, infrastructure, and governmental organizations successfully implement enterprise software and achieve measurable business outcomes.

Known for building trusted executive relationships, leading global cross-functional teams, and translating complex business challenges into scalable customer success programs. Combines an uncommon blend of architecture, software development, consulting, marketing communications, and enterprise delivery experience to bridge business strategy with technical execution.

Recognized for transforming customer engagement processes, leading multimillion-dollar implementation programs, improving operational performance, and creating customer success frameworks that increase adoption, satisfaction, and long-term customer value.

CUSTOMER SUCCESS

  • Executive Customer Relationships
  • Customer Advocacy
  • Value Realization
  • Executive Workshops
  • Customer Journey Design
  • Strategic Account Leadership

TECHNOLOGY

  • Executive Customer Relationships
  • Customer Advocacy
  • Value Realization
  • Executive Workshops
  • Customer Journey Design
  • Strategic Account Leadership

ENTERPRISE DELIVERY

  • Enterprise Program Management
  • Portfolio Management
  • Professional Services
  • Digital Transformation
  • Change Management
  • Organizational Readiness

LEADERSHIP

  • Cross-functional Leadership
  • Executive Communication
  • Strategic Planning
  • Risk Management
  • Requirements Discovery
  • Proposal & Solution Development
  • Don is a valued member of the consulting team that supports our ministry. I appreciate Don's initiative, as he engages people to draw out details that will enhance the personality of the writing and is genuinely interested in their stories, always seeking another way to share newsworthy and interesting stories with the wider community. He is timely and creative in finding new approaches to engage our audience.

    Rev. June Boutwell Conference Minister, United Church of Christ
  • Don assisted my company with the design and creation of my websites. Don's artistic balance of website content of descriptive narrative, photography and graphics portrays a professional snapshot of my companies. I highly recommend Don's technical consulting for companies looking to brand a new image.

    Robert Ferkin, AIA President, Barrier Free Texas
  • Don is an exceptional Project Manager that is very customer focused and interested in defining and delivering the best solution that meets customers' needs and brings value to their organizations. As a colleague, Don is very collaborative and strives to contribute to the organization in which he is assigned, focused on improving both performance and creating efficiencies wherever possible.

    Tacey Baker, MBA, PMP Senior Consulting Manager, Autodesk
  • I have great respect for Don personally and for his abilities. He is a very skilled and knowledgeable Project Manager who consistently performed at a high level. Don is a strong leader with great communication skills. He proved to be an excellent problem solver and self-starter and was eager to assume new challenges. I highly recommend Don and am confident that he will be an asset to your organization.

    Bob Schmitt, PMP Autodesk, Principal Consulting Project Manager
  • Don is a great addition to anyone's team. He's easy going and a great communicator who can lead, take ownership or delegate when and where needed. Don has my confidence as I can always count on him to keep things progressing. I'm very happy to recommend Don!

    Cody Austin Autodesk, Technical Account Manager
  • I have worked with Don Harris for more than 20 years. His ability to manage software deployment and training projects is excellent. He breeds good relationships with clients at all levels of an organization from executives to end users. He is very personable and at ease in front of groups for presentations. Don would fit into any company for managing projects.

    Dwayne Mitchell Director Consulting Services, Bentley Systems
  • Don is a multi talented individual with strong technical skills complemented by an outgoing approach. He is focused on leveraging technology to it's fullest. I was quite impressed when he took his mundane daily task of reporting across multiple systems and streamlined it via an Access app which he then shared with the team.

    Elly Hoinowski, PMP Global Program Manager, Bentley Systems